About Us
Our prices are competitive because we have cut out the middleman - we cut the cost, not the cover - you get the best possible value for your money and the best possible protection from your travel insurance at all times.
Buying travel insurance from us could not be easier, our simple online process allows you to review our products, book online, download your policy and confirmations are emailed directly meaning last minute insurance is not a problem.
Before buying your insurance we would encourage you to read the following important information about our business.
Claims
For all claims information and contact details, please click here.
Contact us
For all queries that are not of a claims and assistance nature please contact us:
E info@golfguard.com
T 0800 581 801 Monday to Friday 9am - 5:00pm
Or write to us at:
Golfguard
PO Box 270
East Grinstead
West Sussex
RH19 3WP
Your right to complain
Golfguard try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:
Golfguard Insurance
We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
Exchange Tower,
Harbour Exchange,
London
E14 9SR
Telephone: 0800 023 4567
If you have a complaint regarding a claim then you should write to:
Travel Claims
Claims Department,
Customer Insights Manager, URV, 1 Tower View
Kings Hill
West Malling,
Kent,
ME19 4UY
Who regulates Golfguard Limited?
Golfguard Limited are authorised and regulated by the Financial Conduct Authority (FCA). Their FCA authorised number is 310410 and this can be verified by checking the FCA website via the following address http://www.fca.org.uk/ please type in Golfguard Ltd or by contacting the FCA on 0800 111 6768
.
Whose products do we offer?
Golfguard Limited offers products from a range of insurers.
What services will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Will you have to pay a fee for our services?
You will not have to pay a fee for our services, you will receive a quotation which will tell you about any other fees relating to any particular insurance policy.