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Adult 18-35
Adult 36-49
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Advice For Travellers

What happens if I need to cancel my holiday?

If you should need to cancel your holiday for any of the following reasons you will be able to claim on your policy for any costs that cannot be refunded:

● Unforeseen illness, injury or death of You, a Close Relative or any person with whom You have arranged to travel or stay during the Trip.

● You abandoning Your Trip following the cancellation of or a delay of more than 12 hours in the departure of Your outward international flight, sea-crossing, coach or train journey, forming part of the booked Trip’s itinerary, as a result of Strike or Industrial Action (of which You were unaware at the time You booked the Trip), adverse weather conditions, or the mechanical breakdown of, or accident of, the aircraft, sea vessel, coach or train.

● You or any person with whom You plan to travel being called up for Jury Service or being subpoenaed as a witness in a Court of Law (other than in a professional or advisory capacity).

● If You are made Redundant and You qualify for Redundancy payment under current legislation.

● Accidental damage, burglary, flooding or fire affecting Your Home, occurring during the Trip or within 48 hours before You depart,when the loss relating to Your Home is in excess of £1,500 and Your presence is required by the Police in connection with such events.

● Your compulsory quarantine.

● Cancellation or Curtailment of any one component part or series of parts of the booked trip travel arrangements arising solely from the error, insolvency, omission, default or otherwise of each provider on which the performance of any other component part or series of parts of the itinerary depends.

If you receive medical attention for an injury or illness, you must get a medical certificate showing the nature of the injury or illness together with any original bills, which you have paid. Please refer to your travel insurance policy to see the full terms and conditions of the policy. Cancellation and Curtailment claims are detailed in section 6 of your travel insurance policy. For more information on travel insurance call us on 0800 581 801.

All claims are always subject to the terms and conditions of your policy.

Back is a trading style of Rock insurance limited who are authorised and regulated by the Financial Conduct Authority (FCA), number 300317.